Terms of Service

WarmFolk is dedicated to providing quality quilt and craft-related products and services. If you have any suggestions or comments, please email us at info@warmfolk.com or send a letter to WarmFolk, Løeshagaveien 42, 1459 Nesodden, Norway. 

  1. Terms and Conditions
    1. These Terms and Conditions relate to all and any agreement between us when you buy items from us, or register for a workshop with us.
    2. If you do not understand any of these Terms and want to talk to us about them, please contact us by email at info@warmfolk.com or send a letter to WarmFolk, Løeshagaveien 49, 1459 Nesodden, Norway.
    3. By visiting the WarmFolk website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
  2. Definitions
    1. “We” means WarmFolk, a business name for the enkeltpersonforetak registered in Norway, Company Number 922047030, whose Registered Office is at Løeshagaveien 42, 1459 Nesodden, Norway.
    2. “Consumer” means anyone purchasing goods or services through this website.
    3. “Website” means www.warmfolk.com.
  3. Prices & Payment
    1. The total price for a website order, including your chosen delivery option, is displayed and confirmed upon checkout before placing the order.
    2. Payment must be made in full, by credit/debit card, or by Paypal in Norwegian Kroner before any order, or part order, can be dispatched.
    3. We consider payment to be received and cleared when it has been processed and either transferred to and reached our account or authorised by your payment provider as we, at our discretion, determine.
    4. Items are despatched when we have received cleared payment. The title in any items will not pass to you until we have received full payment
    5. For security our website uses encryption. In addition, if you pay using a third party, such as Paypal, you will be deemed to have accepted the Terms and Conditions of the third party.
  4. Responsibility & Copyright
    1. All images and contents of this website are copyright WarmFolk.
    2. We are not responsible for variations in design or colour, either in our advertising or displayed on a monitor. If you require an item in a particular shade or style etc. then we always recommend you contact us for a  before placing your order. In addition, the colour or design of items viewed on screen is not 100% accurate and there may be some variation due to lighting effects, monitor settings and other factors. You are responsible for making your own examination and investigation.
    3. Likewise hand-made items or items made using natural substances do vary. This is not a fault with the item.
    4. You confirm that you are responsible for safe and legal use of the website, including any password or access details and of anything we supply to you. 
    5. You specifically agree that we have no liability in respect of this clause and furthermore you will indemnify us for any loss whatsoever.
  5. Problems with Your Order
    1. It is your responsibility to examine items very carefully upon receipt of your order for any damage. If there is damage to items, or if a parcel shows any signs of damage whatsoever, then:
      1. where a signed for service is used, please sign for the item as, ‘Received Damaged’; and
      2. retain the original packaging; and
      3. notify us within 7 days of receipt by e-mail to info@warmfolk.com.
    2. Where there is a problem with your order, such as the wrong items arrive or an item is missing from your order, you must:
      1. retain the original packaging; and
      2. notify us within 7 days of receipt by e-mail to info@warmfolk.com.
    3. If you do not notify us of damage or problem with your order within 7 days of you receiving your package, then we will assume that you have accepted the order.
    4. It is your responsibility to return items to us, once you have contacted us, we will explain the returns procedure to you and what you need to do.
    5. We cannot accept liability for packages damaged during transit. It is the Customer’s responsibility to wrap the product adequately to prevent damage.
    6. We always recommend that you obtain proof of return posting, however this is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.
    7. On receipt of the returned product, we will examine it to identify the fault you have notified to us. If we agree that the item is damaged or the problem with your order is our fault, then we will either offer a replacement or refund you and we will also pay the return delivery costs for all items which we ask you to return to us.
    8. If following the examination process, the product is found to be in good order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility.
  6. Cancelling Your Order
    1. Consumers have certain rights to cancel some items ordered from the website. If you wish to cancel an order, please contact us in writing at info@warmfolk.com within 7 working days following the day the item is received by the consumer.
    2. Cancelled items must be returned, within 28 days of cancellation, at your own expense and in the original packaging, with adequate return insurance. You are under a duty to take care of the items until they have been returned to us.
    3. You will then receive a refund of all monies paid for the items (including any delivery charges) except for return postal charges. However, if you fail to return the item(s) following cancellation, we are entitled to deduct the cost of recovering the items from you.
  7. Refunds to You
    1. Refunds to you will be made by us within 28 days from the date upon which we received the returned items. We refund you using the same method by which your original payment to us was made.
    2. Where a product has been specially ordered in for you, unless faulty, we are unable to offer a refund or exchange.
  8. Workshop Policy
    1. Workshop fees are non-refundable. No refunds can be made to those who fail to attend a course in full or in part. If you have registered for and can not attend a workshop that has a waitlist, workshop registration can be transferred to someone on the waitlist. Alternatively, you may send someone in your place, in which case we will need their contact details (name, address, e-mail address and telephone number) in advance so that arrangements can be made where possible, and confirmation details can be passed on.
    2. WarmFolk reserves the right to cancel any course at short notice. In this event you will be notified as soon as possible and you will be offered a full refund, or you may transfer to an alternative date. We do not accept liability for travel or other costs.
  9. Sale of Digital Downloads (patterns, courses, or other)
    1. There are no refunds or exchanges for goods that are digitally downloaded from this website. 
  10. Liability Disclaimer
    1. To the extent that the law allows we will not be held responsible for any loss, incidental or consequential damage, or loss arising out of installation, use (unauthorised or otherwise), errors, mistakes, accident, theft or fraud, destruction, or any part of the provision of items.
    2. In the unlikely event that we would be held liable for any losses occurring as a result of our agreement with you, then such total damages for any loss whatsoever shall be limited, in relation to any one incident or series of related incidents, to 100% of the amount paid by you.
  11. Data Protection & Privacy
    1. Please review our Privacy Policy which also governs your visit to our web site, to understand our practices.
  12. Queries, Complaints & Notices
    1. We aim to respond to any queries or complaints within 7 working days. Complaints must be addressed in writing, by emailing info@warmfolk.com or sending a letter to Warmfolk, Løeshagaveien 42, 1459 Nesodden, Norway. If any cause of complaint may amount to a breach of our agreement with you then you must allow us 30 days to remedy that breach.
    2. Notices for us can be sent by e-mail to info@warmfolk.com. We will contact you by using the address provided on the order form.
  13. Invalidity
    1. Each Clause or any part of our Terms and Conditions are to be regarded as independent of the others. This means that should any Clause or any part the Agreement between us be found to be unenforceable or invalid, it will not affect the enforceability or validity of the rest of our Agreement.
  14. Jurisdiction
    1. These Terms and Conditions shall be interpreted, construed and enforced in accordance with Norwegian law and shall be subject to the exclusive jurisdiction of the Norwegian Courts.
  15. International Sales Policy
    1. If you are importing any of our items, you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the items are shipped and this is entirely at your own expense and risk.
    2. In addition to the purchase price of the items, you accept full responsibility for any and all handling charges, shipping costs, insurance, import duties, fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.
    3. Whilst we will do all we can to assist (e.g. special packaging etc which may involve extra payment by you to us), we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result of any import or attempted import.